Frequently Asked Questions (FAQs)
How can I open an account?
Please reach out to us, and we’ll gladly send you an account application form.
Is there a delivery charge?
For delivery details and options, please contact us with your enquiry. We’ll discuss available delivery solutions tailored to your needs.
What warranty do you provide?
We offer the standard warranty provided by the manufacturer.
Do you offer technical support?
Yes, we do! Feel free to contact us with any technical questions, and we’ll be happy to assist.
Do you accept returns?
Yes, we accept returns for goods in their original, “as sold” condition. However, if there’s a manufacturer’s restocking fee, it will be passed along to you. Please note that pre-fabricated and custom items are non-returnable.
How can I learn more about your products and services?
Simply give us a call! We’re more than happy to discuss over the phone or arrange an in-person appointment.
Can you assist with take-offs?
Absolutely! We’re happy to help with take-offs based on any drawings you provide.
Where do you deliver?
We offer next-day delivery on any stocked products through our transport or courier partners. For deliveries outside mainland UK, please call to discuss your specific requirements.
What types of pre-fabrication do you offer?
We provide custom solutions, including small bespoke manifolds, pipe spools, low-loss headers, modules, bracket work, and pump skids.
What materials are available for pre-fabrication?
Our pre-fabrication services cover a range of materials, including stainless steel, carbon steel, and plastics.
What systems can you provide in pre-fabrication?
We offer various connection systems, such as welded, grooved, electrofusion, butt fusion, and press connections.
What information do you need to get started?
We can work from schematics, drawings, or models, if available.
Do you offer site visits or consultations?
Yes, we offer on-site consultations to better understand your requirements and offer tailored recommendations. Contact us to schedule a visit.
Do you offer training for product installation or usage?
We offer training sessions and demonstrations for key products and systems. Contact us to learn more or to schedule a session
What if my order arrives damaged?
If your order arrives damaged, please notify us within 24 hours. We’ll work with you to arrange a return, replacement, or credit as applicable.
Are your products certified for specific standards?
Yes, our products meet industry standards and certifications, including ISO, ASME, and API. Contact us for specific compliance information based on your project needs.
What is your typical lead time for orders?
Lead times vary depending on product type and stock levels. In-stock items typically ship within 24 hours, while custom or special-order items may take longer.
Are your products compliant with environmental standards?
Yes, our products meet industry-specific environmental standards where applicable, including requirements for water, gas, and other utility systems.
Do you offer credit terms?
Yes, we offer credit terms to approved customers. Please contact our accounts department to discuss options and complete a credit application.
Can I request specific manufacturers or brands?
We work with a network of reputable manufacturers. If you have a preferred brand, let us know, and we’ll do our best to accommodate your request.
Can you provide product datasheets and safety data sheets?
Yes, we offer product datasheets and Safety Data Sheets (SDS) upon request. These documents include essential information on safe handling and specifications.
Can you help with planning for complex or multi-phase projects?
Yes, we’re experienced in supporting complex, multi-phase projects. Contact us to discuss your project scope, and we’ll recommend solutions tailored to each stage.
Do you have experience with offshore or marine applications?
Yes, we supply corrosion-resistant materials and components suitable for offshore and marine applications. Contact us to discuss options tailored for harsh environments.
Can you provide pipeline solutions for the food and beverage industry?
We offer products with food-grade materials and compliant designs suitable for use in the food and beverage industry, meeting health and safety requirements.
Are your products suitable for high-pressure industrial applications?
Yes, we offer a range of high-pressure solutions, including specialized fittings, valves, and materials for industrial applications. Contact us with your specifications for recommendations.